Until now we’ve been looking at consumer rights in relation to the purchase of goods.  Consumers also have rights when buying or using a service, but every case is different and the solution to a problem with a service depends on the individual case.  In this lesson students will look at scenarios outlining what rights you have if you buy a ticket online and if you buy a gift voucher.

Activity One: Review of Lesson 5 Homework Task

Activity Two: Rights scenarios