You might find you need to make a complaint to a business.  It might be about a poor service or a faulty product or you might have complained already and had no response. A problem can’t be fixed if no one knows it exists.  There are certain steps that can be taken when making a complaint.  In this lesson students will learn when, and how, to make a complaint to a business both in person and in writing.

Activity One: Review of Lesson 7 Homework Task

Activity Two: Making a complaint