Keeping Yourself Covered


What are your consumer rights? What do you do if you have a problem with a good or service you purchased? In Section 4 students will learn that being an informed consumer means knowing about consumer rights and knowing what to do if a problem arises with a good or service they have purchased.

L1: The power of knowledge

We are all consumers because we all use goods and services.  Do you think we are informed consumers?  In this lesson, students will consider the concept of being a consumer and will think about the goods and services which they consume/use on a daily basis.

L2: Know your rights if things go wrong in shops

This lesson will help students learn about consumer rights when buying a good in a shop.  Students will learn what actions they need to take to ensure their rights are respected. This will help them become informed consumers.

L3: Your rights when shopping online

This lesson will help students become familiar with their consumer rights when shopping online and make them aware that there are differences in the rights people have when shopping online and buying directly in a shop.

L4: Comparing your rights

Nowadays, people buy both online and in shops so it’s important to know and understand your rights in both situations.  In this lesson, students will use what they have learned in previous lessons to determine what rights people have when buying in shops and online.

L5: Know your rights – shopping in the sales

It can be confusing to know exactly what your rights are when you are shopping in the sales. In this lesson, students will learn that they have the same rights when buying goods in the sales as at any other time of year.

L6: Know your rights – concert tickets and gift vouchers

In this lesson, students will look at scenarios outlining what rights you have if you buy a ticket online and if you buy a gift voucher.

L7: Protecting your belongings

You can get insurance for almost everything. Some things you must have insurance for, but for other things you just need to decide what is important to you.  This lesson helps students to understand what insurance is.

L8: Making a complaint

There are certain steps that can be taken when making a complaint.  In this lesson, students will learn when, and how, to make a complaint to a business both in person and in writing.

L9: Scams

In this lesson, students will learn what a scam is, the types of scams that are out there, how to protect against them and what to do if they or someone they know gets scammed.

L10: Snakes and Ladders

This lesson gives students an opportunity to revise and reflect on their learning about consumer rights and how to protect themselves when buying goods and services in shops or online.

Project: Good practice guidelines

Students publish a page on the school website outlining good practice guidelines for young people about one of the following: consumer rights when buying goods in a shop, consumer rights when shopping online, the value of insurance, how to avoid scams.

Student Resources

Here you will find a list of all the Worksheets for Section 4